What is v.90, v.92?
Do you have v.92 available?	Yes. Most all of your nationwide access numbers are v.92, but if your are unsure give one of our friendly agents a call and they can look it up for you.
How do I use the v.92 modem-on-hold?	The v.92 modem-on-hold function is software that is located on your computer that should have come with your modem or computer.
What do I need to do in my computer to get Dial-Up Broadband?	First give one of our friendly agents a call to start the service, then go to support and under your operations systems list you will find the Slip Stream download. Once is if downloaded, run the program and insert your user name and password.
How do I get access to my free web space?	We do offer free web space for our dial up customers. Just give one of our friendly agents a call and start your free web space.
I have a 56k modem. Why cant I connect at 56k?	There may be several reasons for this: First, the highest connection the FCC allows over standard phone lines is 53.3k. This is the fastest connect rate you can get. If your are connecting in the 40k-50k range, this is considered good for most dial up connections. If you connect at a rate less than you would like, your modems 56k protocol may not be compatible with ours. We support the fastest and most common protocols across most of our network, 56k Flex, v.90 and v.92. You can attempt to update your modem drivers. The biggest factor in determining connection speed are telephone lines. Age of the telephone lines in your area, "line noise", and weather can all effect your line quality. If you are concerned about the quality of your phone lines, please call you local telephone company. However, keep in mind that the fastest speed the phone companies guarantee is typically 21k. Lastly, as the technology of modems has advanced they have become less forgiving to phone line noise. Often we see a customer with a new PC and/or modem who suddenly can't connect. This has to do with the fact that the new high-speed modem protocols don't operate on a poor connection and will attempt to downgrade the protocol to something that will accept the conditions. On many new modems the old protocols are not installed because the manufacturers need to save money and keep the cost of the modem down and gamble that you won't need the lesser protocol anyway. So when the switch tries to downgrade the protocol to something that isn't supported on your modem, you are immediately disconnected. Trying an older modem from the same location can sometimes demonstrate this phenomenon and installing an older or more expensive modem with more installed protocols can solve the problem sometimes too. We suggest external hardware modems for the best dial-up connection.
Where can I get my modem drivers and INIT Strings?	Sometimes you may need to update the drivers or settings for your computer's modem. Drivers are the software that allows your operating system to communicate with your modem. We cannot typically walk you through this. We provide this resource to you for your own reference and do not support or guarantee any success and/or damage they may do to your computer, modem, software or any other changes in the usage or workings of you computer. The current modems list.
Why do I connect at different speed?
My phone line has noise on it. Will this affect my connection?
Do other phone devices, splitters, cables, etc. affect my ability to connect?	Yes. To receive the best connection it is always best to connect directly to the jack with the phone cord that came with your modem or computer. Each time you go through another device, use exception cords or any other connection method will make your telephone line connection be less efficient.
I have call waiting. What happens if someone calls while I am connected?
I think I have an old browser. How can I get updated?
What browsers do you support?
When I try to connect - Why does it ask me for my username and password again?
How do I know if my dial-up number is local to me?	There are two major ways to find out if the number is local. 1) Check in the front of you local telephone companies phone book and most all list the prefixes that you number can call locally. 2) Call you operator and ask if the number you wish to call from your number is local. No matter which way you check to see if the number is local, it is very important to know for your self.
How many hours a month may I be on the Internet?	ASI understands that availability of the need for unlimited access is necessary for real time needs of access on the Internet. ASI offers non-dedicated dial-up service for it's standard dial-up packages for 300 hours or less. Dedicated dial-up is considered as usage above 300 or more hours per calendar month or 30 day cycle. ASI dose not limit the number of access, but does limit usage. Accounts with over 300 or more hours of per calendar month or 30 day cycle will be considered a dedicated connection and the account will be charge dedicated dial-up fees accordingly. Users that have exceeded the allowed usage per dial up will be charged for additional usage accounts.
After I connect with nothing happens.	It sounds like the dial up connection is successful, and you are able to connect to us. All that our service provides is a connection to the Internet, after which you can use Internet Explorer or Netscape, for example, to browse web-pages on the web. Next time you attempt to connect, and you see the connection window shrink to the bottom right of the screen, see if there is a small icon with two computer screens near your clock, on the bottom right. If so, you're connected. Internet Explorer comes with windows, so you should have it. Open the program by double-clicking the blue E shaped icon on your desktop, and you're browsing the web!
What do I do when I get a Error 691?	Check username/password for spaces before or after. Our server is case sensitive, so please remember to double check that upper and lower case letters are correctly typed. If your account is not active, you may receive this error message.
What do I do when I get a Error 678?	Please check your Access Number. Are you dialing an area code or do you only have seven digit dialing? Do you need to dial ?9? , to get an outside line? This is usually a line or number error. - Make sure the phone line is connected in the 'Line' port on the modem - Make sure there is nothing that could be blocking or distracting the signal: line splitters, fax machines, surge protectors - Reboot machine to ensure that no other programs/software are trying to use the modem - Lower FIFO Buffers/Max speed in modem settings (refer to Dial-up & Check Settings above for your Operating System) If none of the above solutions help, you may be required to do the following. However, we recommend a professional assist you with this procedure. You may need to reinstall your modem or its driver. It is also possible that this could be an issue with the local telephone company, you can test this by dialing on your handset to see if you hear modem tones.
I get disconnected when I use my email	Open outlook, go to TOOLS>OPTIONS>CONNECTION TAB [x] Ask before switching dial up connection (should be checked) [ ] Hang up after sending/receiving (should NOT be checked) Click APPLY, then OK, then close outlook and it should work.
How can I control what my kids see on the Internet?	We provide full access to the public world wide web. We do not restrict content or limit our users' access to Internet web sites. We regret the amount of offensive material available on the Internet. We urges each user to take appropriate action to limit access to this material as they see appropriate. We are providing the following links for your information and use. We do not offer technical support, endorse these companies or are we affiliated with any of the companies represented here. We have not reviewed these products and offers no endorsement of their quality or reliability. We simply are providing this information as a courtesy to our members. www.we-blocker.com 100% free, We-blocker is a very thorough filter for pornography, adult content, violence, weaponry, drugs and so on. www.cyberpatrol.com Internet filter utility that allows parents and teachers to control access children have to online resources. www.netnanny.com Protect your children, Net Nanny monitors and blocks various inappropriate sites and subject matter that you deem unacceptable. www.surfwatch.com Makes software that blocks sexually explicit material on the Internet. www.cybersitter.com Designed to filter and block adult oriented material, graphics and language from Internet news-groups, chat areas, World Wide Web pages and e-mail.